Privacy Policy

Introduction

SHP Shreveport Masonry respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect information that you provide directly to us when you request a quote, schedule a consultation, or contact us about our services. This may include:

• Your name and contact information including phone number and email address
• Property address and details about your masonry project
• Photos of your property that you share with us for assessment purposes
• Payment information when you hire us for services
• Communications you send to us including emails and phone messages

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and pages you view. This helps us improve our website and understand how visitors use it.

How We Use Your Information

We use the information we collect to:

• Provide estimates and quotes for masonry services
• Schedule and coordinate service appointments
• Communicate with you about your project
• Process payments for completed work
• Send you important updates about scheduled work or delays
• Respond to your questions and provide customer support
• Improve our services and website functionality
• Comply with legal obligations and resolve disputes

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following situations:

• With contractors or suppliers when necessary to complete your project
• With insurance companies if required for claims or coverage verification
• With local authorities when obtaining permits for your project
• With payment processors to handle transactions securely
• When required by law or to protect our legal rights
• With your explicit consent for any other purpose

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use secure methods for data transmission and storage. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your information only as long as necessary to provide our services and comply with legal obligations. After your project is complete, we maintain records in accordance with business and legal requirements.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Your Privacy Rights

You have certain rights regarding your personal information:

• You can request access to the personal information we hold about you
• You can request corrections to inaccurate or incomplete information
• You can request deletion of your information subject to legal requirements
• You can opt out of marketing communications at any time
• You can request a copy of your information in a portable format

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act including the right to know what personal information we collect, the right to request deletion of your information, and the right to opt out of the sale of your information. We do not sell personal information.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: